1. Who we are
“National Connect” is a proposed regional airline project, not an operating airline. It is a business name registered to Brenton Knight (ABN 34 275 568 463), who is responsible for personal information collected through this website. For privacy enquiries, contact privacy@nationalconnect.com.au.
2. What information we collect
This website and its forms are intended for people aged 18 and over. We do not knowingly collect information from anyone under 18.
Flight interest: your town or suburb, preferred departure and destination, reasons for travel, expected travel frequency and the maximum one-way fare you suggest. We do not ask for your name or email in this survey. A combination of responses and technical information may nevertheless be capable of identifying someone in some circumstances.
Update sign-ups: your email address and, if you choose, your postcode.
Business and media enquiries: your name, email address, organisation (if provided), enquiry type and message.
Technical information: the hosting provider and third-party services may receive information such as IP address, browser/device details, access times and basic request logs. The site also requests fonts from Google Fonts, which can involve your browser contacting Google. We do not intentionally ask for health, financial or other sensitive personal information. Please do not include it in free-text messages.
3. Why we collect it
We use flight-interest responses to assess potential routes, community demand and indicative pricing, and to prepare de-identified, combined research for potential airline operators, partners and investors. We use business-enquiry details to assess and respond to the specific enquiry, maintain relevant correspondence and manage legitimate project administration. We use technical information to deliver, protect and troubleshoot the website.
Providing information is voluntary. If you do not complete the survey, we cannot include your preferences in our research; if you do not provide contact details for a business enquiry, we may be unable to reply. No information is collected because of a legal requirement through these forms.
4. Who receives information
Authorised project personnel and contracted service providers may access information where needed for the purposes above. Form submissions are stored in a private Google Sheets spreadsheet controlled by National Connect, using Google’s services. Emails you send us, and our replies, are handled through our email provider, Zoho Mail. We may share aggregated or appropriately de-identified survey findings with potential operators, partners and investors; we do not intend to share identifiable survey responses for those purposes. We do not sell personal information or provide enquiry contact details to third parties for their independent marketing.
Information may also be disclosed where required or authorised by law. A change in service providers or intended uses will require review of this policy and, where necessary, a new collection notice or consent.
5. Overseas processing
Hosting, form-processing and font services may process data outside Australia. Our hosting provider (Cloudflare), form storage provider (Google) and email provider (Zoho) may process and store data outside Australia, including in the United States. We will assess appropriate contractual and security safeguards for any overseas handling.
6. Marketing and consent
We only send update emails if you give your email and tick the separate updates box. Every email will identify National Connect and include an unsubscribe link, as required by the Spam Act 2003. Business enquiries are never added to a marketing list.
7. Storage, security and retention
We aim to limit access to authorised people, use reputable providers and apply reasonable technical and organisational security controls. No internet transmission or storage system can be guaranteed completely secure. We will retain identifiable information only for as long as reasonably needed for its collection purpose or applicable legal obligations, and then securely delete or de-identify it where appropriate.
8. Access, correction and complaints
You may request access to, or correction or deletion of, personal information we hold about you, or raise a privacy concern, by contacting privacy@nationalconnect.com.au. We will assess requests and respond within a reasonable period, subject to applicable law and our ability to identify the relevant record. Because the flight survey does not request a name, it may not be possible to locate an individual survey response.
If you are dissatisfied with our response and the Privacy Act applies, you may be able to complain to the Office of the Australian Information Commissioner (OAIC).
9. Changes to this policy
We may update this policy as National Connect develops, including if our legal entity, technology providers or data practices change. The latest version and update date will be shown here. Any material new purpose for using information will be assessed separately rather than assumed to be covered by an old consent.
